Sidebar: ISSA Cleaning Standard
Mar 1, 2011 12:00 PM, By Mike Kennedy (mkennedy@asumag.com)
ISSA, a trade association for the cleaning industry, has compiled a Cleaning Industry Management Standard.
Other highlights of the standard: -An organization shall have a written quality plan "for determining whether cleaning service requirements are met and for identifying improvement opportunities. -An organization shall measure and document its performance through surveys, inspections, customer evaluations and examination of complaints received. -An industry-accepted methodology needs to be established for determining the number of labor hours needed to accomplish work requirements. A system should be put in place to estimate job costs; cost controls should be used to ensure that work is completed within workloading, budgeting and costing parameters. -Staffing levels shall be based on workloading and one or more of the following—budgeting; costing data; customer requests; and industry benchmarks. -Individual cleaning assignments should be set forth in written plans; standardized task procedures should be used across the organization and should be documented. -An organization should use similar equipment and supplies in similar facility types, and should use inventory management and supply control systems. Equipment maintenance and repair should occur as the result of a planned process.
