Standing Tall
Feb 1, 2009 12:00 PM, By Glenn R. Rosenberg
Comprehensive security solutions for multi-location campuses.
A security officer can be the eyes and ears for campus police at multiple buildings.
Many colleges and universities are intensifying security measures to protect students, staff and visitors. The challenges for keeping a single campus safe are formidable. An even greater challenge exists when planning and establishing security at multiple locations.
College campuses often are thought of as contiguous, with defined boundaries. However, it is rare to find a college or university that is totally self-contained. Most institutions have buildings situated away from the campus core. These off-campus facilities may house professional schools, evening programs, research centers or economic-development engines such as research and development labs or business incubator facilities.
Many larger urban universities pressed for square footage will acquire additional space for academic or administrative functions. And, with parking spaces at a premium, some schools must use remote locations to provide parking for students, employees, contractors and visitors. The colleges may run shuttles to the core of campus for 16 hours or more each day. Some multi-location colleges, especially entrepreneurial for-profit institutions, have a business model based on maintaining satellite locations throughout the country. So, what are the challenges for an education institution that needs to protect multiple campuses?
Education administrators understand that a campus with a poor reputation for safety will not score high with retention, admissions, fund-raising initiatives or employment attractiveness to faculty and staff.
Working with professionals
Most larger higher-education institutions supplement their internal police or security workforce with privatized security.
What should a multi-location institution look for when hiring contract security? Consistency of security service across multiple locations is paramount, and colleges and universities are best served by one central resource. Hence, universities often look for a national contract security services company that has a single point of contact and that can scale up or down in services across multiple, diverse locations.
The questions to ask before making this contracting decision are significant. Can this security provider deliver consistent service across multiple locations? A company that has presence in New York, Boston and Los Angeles may not have the same capacity to manage and staff campuses in other parts of the country. A security company must be able to deliver in each region.
The security officer labor pool differs widely from market to market in level of experience, qualifications and salaries. Often, pressures to negotiate for a lower, national fee as a consideration for a volume discount are counterproductive; the cost of experienced officers in Manhattan, N.Y., differs greatly from salaries paid in Manhattan, Kan.
All-hazards support increasingly is factored into a security decision. Is a contract security firm able to handle emergency responses emanating from natural or manmade disasters? These emergency scenarios could range from a chemical leak in a research facility to on-campus violence and acts of nature, including earthquakes and tornadoes.
Contracting considerations
A major issue for colleges and universities is finding a security provider that has experience protecting many different kinds of off-campus facilities. A downtown location for a public-affairs program is likely to have an office setting; research facilities may present challenges similar to those found in the manufacturing industry. Universities often have multi-use properties, so the challenges of retail and mall security also must be understood. Many campuses are turning to private developers to build and manage campus residence halls — and the security needed to protect these living spaces, especially during weekend and overnight hours, creates a whole new set of challenges that require knowledge of campus and national regulations.
A security officer can be the eyes and ears for campus police at residence halls, academic buildings and elsewhere. On college campuses, many problems happen on weekends or between 11 p.m. and 3 a.m. With off-site commuter and continuing-education colleges, campuses need security from 7 p.m. to 11 p.m. as students navigate their way to mass transit hubs or parking lots.
Another challenge for an off-campus location is the cold start. Where a campus security force may assemble for roll call and disperse to their posts after receiving instruction, the multi-campus security officer typically reports to his or her assignment without supervisory oversight. How does a security company ensure that a post is filled? What supervisory oversight is provided to the officer for instruction and relief? Are officers getting the support they need?
Student guards?
Historically, student workers have been hired as relatively low-cost, part-time security workers. Expecting students to monitor other students may be a slippery slope. They may find it difficult to handle peer pressure or enforce policy. Although many students perform diligently in this role, using students in this capacity can raise numerous obstacles related to scheduling, training, background checking and managing a student security work force.
In recent years, some universities have contracted their residence hall monitoring functions to professional security companies. For such arrangements to succeed, a program should make sure that security officers master the fundamentals of protection as practiced, and regulated, in an institutional environment, including understanding the legal framework and the culture of the college.
Campus officials should define a specific role for contract security officers; they can perform many routine tasks (e.g., personal safety escort services, foot patrols, parking details, vehicle assists, etc.), and supplement building safety and maintenance systems.
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