A certificate of attendance will be offered.
This webinar was originally held on August 29, 2024 and is now available for on demand viewing.
Duration: 1 hour
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Summary
Business theorist W. Edwards Deming estimated that, within a system, 95 percent of performance is due to the system itself. When that system is broken, the people within the system cannot succeed no matter how hard they try. Attend this webinar to learn how to fix the broken system of restroom cleaning and re-engage cleaning workers to do their best work. Attendees will have fun and learn a lot about systems thinking.
Learning Objectives:
- Learn to define a system and clearly understand its parts
- Identify areas of high variance in the system and differentiate between common cause and special cause variance
- Improve the system using the scientific Deming Cycle
Speakers
Mike Perazzo
Chief Growth Officer
Kaivac
Mike serves as Chief Growth Officer and Master Trainer for Kaivac. Mike draws on 18 years of industry experience helping organizations implement common sense, engineered solutions designed to deliver maximum hygienic results with a rapid return. For the last six years, Mike’s focus has been on change management as he has overseen a variety of implementations, from extremely complex enterprise-wide rollouts to single-site applications.
Allen Randolph
Senior VP of Customer Solutions
Kaivac
Allen Randolph serves as the Chair of the CONNEX Thought Leadership Committee and the ISSA Workloading & Benchmarking Council and is a founding member of CIRI (Cleaning Industry Research Institute). Allen has over 30 years of cleaning industry experience. As a Sr. VP of Customer Solutions at Kaivac, Allen focuses on collaborating with organizations to utilize innovations, combined with change management strategies, to produce sustainable differentiated outcomes for facility managers, and most importantly, cleaning workers.
Sponsored by:
